What is a Virtual Assistant (VA)?

A Virtual Assistant (VA) is a self-employed, freelance, professional administrative assistant who performs all the duties expected of a PA/administrator, but from the VA's own premises; in my case, from a fully-equipped office in North-West London. I have most of the frequently-used software packages and the latest technology facilities. For the international business person, a VA is the vital link with clients when travelling or when a report or presentation is required. Virtual Assistants own their own business and are experienced at working independently and "virtually"; they are entrepreneurs who understand the pressures that clients may be under. This VA is a member of the Alliance of UK Virtual Assistants and speaks French, German and Hebrew. References available.

Who Needs a Virtual Assistant (VA)?
Any individual, business large or small, consultant, artist, agency or organisation requiring to outsource work on a one-off, on-going or project basis, but not wishing to employ someone on a part or full-time basis from their own premises. The VA provides a valuable service for people who travel frequently and who are too busy for the day to day running of an office, and can act as the contact person to represent the client in a professional manner whilst away. As the VA is neither a temp nor an employee, she can tailor her services to provide first class administrative support and enable the client to focus on core tasks rather than time-consuming administrative chores.

Services Offered
  • Basic financial management including VAT and book-keeping (up to reconciliation)
  • Database design, entry and management
  • Day to day office management
  • Desktop publishing: designing and printing of publicity material including leaflets, brochures, programmes, and client stationery
  • Diary management
  • Events management
  • General PA and secretarial duties
  • Research work
  • Liaising with the client by phone, fax, email or in person
  • Liaising with agents and record companies world-wide
  • Negotiating contracts
  • Personnel management
  • Preparing and mailing of press releases
  • Proof-reading, editing and copywriting
  • Representing the client at meetings here and abroad
  • Scheduling meetings
  • Sending mailshots
  • Sending out invoices, chasing payments and making payments on behalf of the client
  • Spreadsheet design, entry and management
  • Telephone call diversion to the VA's office and central point of contact when the client is unavailable
  • Translations
  • Travel arrangements and itineraries
  • Use of the VA's office facilities including phone, fax, photocopier, email and internet
  • Website design and maintenance
  • Word processing and general correspondence including reports and minutes
  • Writing résumés, biographies and CV
Benefits of using a Virtual Assistant (VA)
  • The client will not incur any additional overheads as the VA works from the VA's own premises;
  • The VA's strict code of practice ensures discretion, reliability, flexibility and efficiency;
  • The VA fully understands the concept of confidentiality and demands high moral standards and ethics from herself;
  • This VA has over 23 years experience of running her own business and has acquired vast knowledge in many professional areas;
  • The client can be assured of utmost attention to detail and any task undertaken will be given total commitment;
  • As the VA is generally paid on an hourly basis, clients are not obliged to commit themselves to any set amount of work (a one-off fee or retainer is negotiable for special projects or on-going work);
  • The VA is self-employed, paid in gross, and responsible for her own national insurance, tax and VAT returns;
  • The VA is not eligible for any standard employee benefits, such as holiday pay, sickness pay or other perks;
  • The VA works on the detail leaving the client free to concentrate on the bigger picture.



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